Hello, nice to meet you
Experience
Oct 2024 – Present
Alpha Omega
Product Designer
Working on a lean, integrated team to design improvements to the U.S. refugee, asylum, and immigration system.
Nov 2023 – Oct 2024
UIC Institute for Healthcare Delivery Design
Service Designer
Led research activities for a large clinical trial program to create detailed process diagrams, journey maps, and service blueprints to identify needs; Designed human-centered improvements while serving as the voice of the participant in collaboration with the principal investigator and site personnel
Created a study startup playbook for on future trials; Documented experience best practices along with key questions and materials that improve recruitment, retention, and overall participant experience
Jul 2021 – Aug 2023
Publicis Sapient
User Experience Designer
Clients: Genentech (Health), Williams (Energy)
Designed and built a modernized web app for Williams as part of a cross-functional team; Led a client workshop to gather needs and collaborated with product and engineering teams to prototype new concepts such as a user dashboard with custom data visualization
Transformed an outdated UI through the creation of a new design system and spearheaded the redesign of complex features with some involving 100+ high-fidelity prototyped pages; Automated key tasks that were hindering productivity in the old system, saving hours of time for users on admin tasks
Created UI kits for brands in the Genentech portfolio as part of a broad effort to improve the accessibility and user experience of their websites; Achieved proficiency in web accessibility standards for use in brand audits and QA
Owned, improved, and maintained designs for the financial support process, working with content strategists to create a highly adaptable user-friendly template for desktop and mobile that could be deployed across all of Genentech’s brands
Jul 2020 – Sep 2020
Northwestern Medicine
Design Intern
Developed, prototyped, and tested novel solutions to improve care delivery in the hospital intensive care unit (ICU)
Conducted quantitative and qualitative research in the ICU setting to understand needs of clinicians, patients, and families through activities like card sorting and co-design sessions; Translated clinical observation into meaningful frameworks, insights, and design directions
UX Skills
Prototyping
Wireframing
User research
Workshop facilitation
Design systems/Tokens
User flows/Journey maps
Accessibility/WCAG
UX strategy
Service design
Agile methodology
Tool Proficiencies
Figma
Adobe Suite
Notion
Sketch
Mural/Miro
Generative AI
Education
Sep 2019 – Dec 2020
Northwestern University
M.S. Engineering Design Innovation
Received special thesis recognition from Northwestern Segal Design Institute
Selected Coursework: UI/UX Design, Product Design, Design Research, Design Communication & Methods, Service Design, Medical Technology Commercialization, Product Management
Aug 2013 – May 2017
The Ohio State University
B.S. Biomedical Engineering
Neuroscience Minor
Summa cum laude graduate
Eminence Fellow
Kettering Scholarship for academic excellence in biomedical engineering
